Certificate IV in Business Sales

This qualification is suitable for individuals with well-developed sales skills across a range of business sales contexts. They may problem-solve, provide leadership to others and analyse a range of information. Typically, people in this role would report to a more senior business sales practitioner.

This course comprises 4 core units + 6 elective units.

A TOTAL OF 10 UNITS MUST BE COMPLETED TO ACHIEVE THE QUALIFICATION.

CORE

BSBPRO401 Develop product knowledge

BSBREL402 Build client relationships and business networks

BSBSLS407 Identify and plan sales prospects

BSBSLS408 Present, secure and support sales solutions

 

Elective Units

Note: Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Elective units can only be selected from those the RTO has on its scope.

Elective Units recommended by CALearning include:

BSBWOR404 Develop work priorities

BSBCUS401 Coordinate implementation of customer service strategies

BSBCUS402 Address customer needs

BSBCMM401 Make a presentation

BSBSLS501 Develop a sales plan

BSBSLS502 Lead and manage a sales team

 

Other Electives Available may include:

BSBFIA402 Report on financial activity

BSBADM405 Organise meetings

BSBADM406 Organise business travel

BSBADM409 Coordinate business resources

BSBINT401 Research international business opportunities

BSBLDR402 Lead effective workplace relationships

BSBLDR403 Lead team effectiveness

BSBMKG401 Profile the market

BSBMKG402 Analyse consumer behaviour for specific markets

BSBMKG408 Conduct market research

BSBMKG413 Promote products and services

BSBMKG414 Undertake marketing activities

BSBMKG415 Research international markets

BSBMKG416 Market goods and services internationally

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

BSBREL401 Establish networks

BSBREL403 Implement international client relationship strategies

BSBRES401 Analyse and present research information

BSBSUS301 Implement and monitor environmentally sustainable work practices

FNSSAM402 Implement a sales plan

This course is specifically and uniquely designed to give participants the necessary skills and knowledge to give clients a compelling reason to buy from them as well as a comprehensive overview on how to become a strategic and efficient business partner.

This program is built around the 5 core units of study that we think all 21^st century sales managers must have that is:

5 Modules of study (see below for details of the 10 units + codes):

1. Preparing for a career in sales and Committing to Success
2. Understanding the Customer & Addressing their needs
3. Managing the Sales Process & Successful Sales Techniques
4. Building & Motivating the Sales Team to Deliver Real Results
5. Planning for Success: Developing the Sales Plan, Strategies and KPI’s

The program has been developed and designed by a highly successful sales professional who worked in retail and B2B sales over a long period of time. We guarantee participants will learn, practice and apply the skills they need to become an exceptional and highly successful sales professional who can achieve all sales targets as well as motivate and engage sales and customer service teams.

We guarantee this Business Sales program contains information that is up to date and real-time relevant. It provides an excellent foundation for sales professionals and other stakeholders who need to know how to establish and build strong customer/client relationships to be successful sales professionals.

CAL is continually updating the units of study to ensure that every video tutorial completed contains the most recent information and cutting edge sales practice. The units in the Certificate IV in Business Sales are in a continuous improvement cycle – we never stop working on, updating and improving our content..

Our promise to you is to provide your teams with the most recent, relevant information and to support it (where required) with up to date tools and techniques to be the best possible sales professional. The examples we provide are always based on cutting edge models and global best practice.

We guarantee participants will be exposed to new and real world theory and selling practice that can be immediately applied on the job – this is designed to give participants skills they can use immediately, on the job.

This course will ensure the participants are work ready to succeed as successful sales professionals.

CALearning will provide:

• A partnership in learning you can trust from an authentic RTO with over 15 years’ experience in adult learning.
• A comprehensive and hands-on Certificate IV course designed by experienced facilitators with undergraduate and post-graduate qualifications in Business Management, Leadership, Sales, Customer Service and Vocational Education.
• Flexible unit selection (with a wide variety to select from) to suit the specific requirements of your organisation, department or team
• A tailored course that practically ‘fills the gaps’ in a participant’s experience, and does not require them to study what they already know.
• Online 21st century learning – Quality video tutorials with comprehensive voice instructions and hands-on exercises that enable participants to learn by doing and/or experiential workshops that enable learning by doing and learner centred training – you chose the training mode that best suits your people and the organisational needs: online, workshop and blended.
• Expert and up to date content – programs that are purposefully developed to be focussed on the Australian work environment and consumer and other relevant legislation, rich in current workplace topics and practically relevant to your industry, your organisation and your people.
• The option of quality 1 on 1 interactive support – Fully trained learning coaches who have been adult students themselves and actually care about your employees’ future success and delivering quality business driven outcomes.
• Access to a comprehensive package of bonus elective tutorials, unique to CALearning that can add value to both advanced and remedial learners to provide both cohorts with a distinct competitive advantage.
• Specialist industry specific sales tool kit and resources that you will not find from any other course provider.
• A guarantee that participants will have all the skills and knowledge required to be successful sales professionals who can hit the ground running with a comprehensive understanding and practice in the most effective sales practices and tools.

• Online learning is an exciting and dynamic learning environment where learners are not passive, but fully engaged in the tutorials, assessments and learning outcomes.
• Online learning enables learning to occur at times that are most appropriate for your organisation, it doesn’t take your core staff or team leaders out of the office for whole days at a time. Schedule learning to occur at times that suit your organisation’s workflow so that you have your people in place when you need them.
• Structure a course to suit the operational drivers in your organisation – at times that suit, with a pace that fits the workload of participants and is most convenient for the organisation and participants
• The most productive way to learn with no classes away from the workplace, no last minute problems to deal with and no work hassles
• Tutorials are easily navigated and the order can be adapted to your priorities to suit your project management, Business case & contracts and general business agenda.
• Participants can talk privately and securely with their personal coach as often as they need via phone, video conference and email. Participants receive private direct answers to their questions.
• Set up your own organisation or group specific chat rooms or forums;
• Unit quizzes serve to demonstrate knowledge obtained and participant readiness to proceed to the next unit.
• A learning coach evaluates each assignment and advises any areas that need to be expanded upon. This method ensures  participants understand ‘best practice’ sales techniques and enables them to work on and further develop their skills.
• Advice from a real person, not a computer! All participants receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators, including our instructor who has over 15 years of sales experience.
• Learning occurs on the job so participants are able to apply their knowledge real time for immediate sales results.
• Participants generally complete discrete sales-related assessment tasks for each unit in this qualification as they build a portfolio of evidence based on a combination of work-ready activities and actual sales, targets & relationship management specific examples – they learn by doing. Help design the best assessment methods for your organisation.

• Experiential, peer based learning in a supportive workshop environment, facilitated by an experienced sales professional who is also skilled in adult learning principles
• Workshops can be delivered at times and in blocks to best suit your organisation and your people this includes: whole day workshops delivered over a block or regularly scheduled over a period of time and shorted half day or twilight sessions delivered during the shift change so no one group misses too much time either on or off the job.
• Facilitators engage with participants to introduce effective sales models, case studies, simulations and enable participants to learn from each other in highly interactive learning sessions
• Structure a course to suit the operational drivers in your organisation – at times that suit, with a pace that fits the workload of participants and is most convenience for the organisation and participants
• Combine CALearning facilitators with your organisation’s specialists to ensure that participants learn best practice sales processes along with organisational policies and processes, so that they maintain that line of sight back to organisational systems and processes and deepen client relationship management.
• One on one coaching support provided during workshops intercessions where participants can talk privately and securely with their personal coach as often as they need via phone, video conference and email. Participants receive private direct answers to their questions.
• Set up your own organisation or project specific chat rooms or forums;
• Design your own activities and project assignments for participants to work through
• All participants receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators, including our instructor who has over 15 years of business sales experience.
• Learning occurs on the job so participants are able to apply their knowledge real time for immediate results.
• Participants gather a portfolio and/or complete discrete evidence based assessment tasks – a combination of work-ready activities and actual workplace examples – they learn by doing.
• Assessment processes can be designed to incorporate your organisation’s sales processes to ensure your staff reach the standard required of them in your workplace.

• Where participants are introduced to the key concepts and group-based processes during workshop delivery and complete the nuts and bolts of the program online – you decide how much face to face and complementary online delivery is best for your staff.
• Engage in peer to peer, experiential learning along with more reflective online learning – caters to the needs of all learners! Can design the blended program to suit the specific learning styles of specific cohorts.
• Online learning is an exciting and dynamic learning environment where learners are not passive, but fully engaged in the tutorials, assessments and learning outcomes.
• Online learning enables learning to occur at times that are most appropriate for your organisation, it doesn’t take entire cohorts off the shop floor or out of the office for whole days at a time. Schedule learning to occur during downtimes or while waiting for project approvals and implementations.
• Structure a course to suit the operational drivers in your organisation – at times that suit, with a pace that fits the workload of participants and is most convenience for the organisation and participants.
• A highly effective way to learn with minimal workshops where online cohorts are developed and then groups work together as well as individually online.
• Minimal disruption to business processes and project milestones or deadlines and more able to respond to last minute problems.
• Tutorials are easily navigated and the order can be adapted to your priorities to suit your projects agenda.
• Participants can talk privately and securely with their personal coach as often as they need via phone, video conference and email. Participants receive private direct answers to their questions.
• Set up your own organisation or project specific chat rooms or forums;
• Unit quizzes serve to demonstrate knowledge obtained and participant readiness to proceed to the next unit.
• A learning coach evaluates each assignment and advises any areas that need to be expanded upon. This method ensures you understand ‘best practice’ sales processes as well as related organisational policies and processes.
• Advice from a real person, not a computer! All participants receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators, including our instructor who has over 15 years of business sales experience.
• Learning occurs on the job so participants are able to apply their knowledge real time for immediate results.
• Participants can complete discrete, work based assessment tasks and/or gather a portfolio of evidence based on a combination of work-ready activities and actual Project examples – they learn by doing
• Assessment processes can be designed to incorporate your organisation’s systems and processes to ensure your staff reach the standard required of them in your workplace

Assessment processes can be designed to incorporate your organisation’s systems and processes to ensure your staff reach the standard required of them in your workplace

• Don’t waste time training staff who already have the skills they need to contribute as effective and successful sales professionals.
• Recognition of prior learning is a valid learning pathway that encourages candidates to reflect on their current and best practice Sales methodology
• RPL applies for an entire qualification or for one or more units – with a combination of online, workshop or blended learning to achieve the qualification.
• An RPL Assessor works one to one with the candidate to enable them to gather their evidence and develop their assessment portfolio

The RPL process can reflect your organisation’s systems and processes. We can design an organisation-specific RPL process to ensure your staff achieve the standard you require